This is the second edition that I read, and I liked the process and planning parts of the book, findings several elements quite useful. The program planning timeline checklist was good, as was the advice to tie the programming to the library's strategic plan, something I am trying to formalize. The chapter on formats helped to show the different options available and how they are best used.
The chapter on Technology gave some links to good examples of libraries using technology and showed different ideas for expanding the audience for programs through recording, remote technology tools like Skype, and online discussions.
I also found the different examples of programs delivered by other libraries, their promotional materials and planning notes very interesting.
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